Returns & Exchanges
Returns & Exchanges
OUR POLICIES
Offering A 14-Day Exchange Policy
At Michael F & Co, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your fine jewelry purchase, we offer an exchange within 14 days of the delivery date. Please review the following guidelines to ensure a smooth and hassle-free experience:
Exchanges
- Eligibility: All fine jewelry items are eligible for exchange within 14 days of the delivery date. The item must be in its original, unworn condition, with all tags and packaging intact.
- Exchange Process: To initiate an exchange, please contact our customer service team at (212)-278-8585 within the 14-day period. We will provide you with detailed instructions on how to return your item for an exchange.
- Shipping Costs: As a courtesy to our valued customers, we will cover the shipping cost for exchanges by providing a prepaid return label. Simply use the label to send back your item securely.
Personalized Pieces
- Non-Refundable: Personalized and custom-made jewelry items are non-refundable and non-exchangeable. This includes pieces that have been engraved, resized, or specially crafted to your specifications.
Conditions
- Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our exchange criteria. Items that do not meet these criteria will not be eligible for exchange and will be returned to the customer.
- Exchange Value: The exchange value will be equal to the original purchase price of the item, excluding any shipping or handling fees.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at (212)-278-8585. We are here to help you with any concerns you may have.